Contact Us
Questions about a gift, an order already placed, or a sign that isn’t working right? Email is the quickest way to reach the iNeon Gift team.
When we reply
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Messages that arrive on a weekend are answered on the next working day.
To help us answer faster
- Existing order: include your order number and the email address you checked out with.
- Changing the text or cancelling: write as soon as you can. Cancellations are free within 24 hours of ordering; after that a 15% fee applies. Details are in our Return Policy.
- Damaged on arrival: send photos of the sign and the box within 7 days of delivery.
- Sign stopped working: describe what happens when you plug it in and, if possible, attach a short video. Our Warranty runs for 1 year.
- Before you buy: tell us who the sign is for, the words you have in mind and where it will hang, and we will help you pick a size.
Where to find answers right away
- Track Order — current status of your parcel
- Shipping Policy — production and delivery times
- FAQ — sizes, care, hanging and payments
Reach iNeon Gift
- help@ineongift.com
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)