Return Policy

Here is how cancellations, returns and refunds work for signs bought at ineongift.com.

Changing your mind before production

• Within 24 hours of ordering: cancel free of charge and receive the full amount back.
• After 24 hours: work on the sign has usually begun, so a cancellation fee of 15% of the order total is deducted from the refund.
• After the sign has shipped: the order can no longer be cancelled, but the return option below still applies.

To cancel, email help@ineongift.com with your order number and the word “cancel” in the subject line.

Return window

You may return a sign within 30 days of delivery. Returned signs are subject to a 15% restocking fee, which is deducted from the refund.

To be accepted, the sign should be in the condition you received it, with its power adapter, any hanging hardware and, where possible, the original packaging.

Steps to return a sign

1. Email us your order number and the reason for the return.
2. Wait for our reply with the return address and packing tips — parcels sent without this may not reach the right place.
3. Pack the sign securely and ship it with a tracked service. Return shipping is paid by the customer unless the sign arrived damaged, faulty or different from what was ordered.

Refunds

When the returned sign reaches us, we inspect it and email you to confirm. The refund, minus the 15% restocking fee, goes back to the original payment method. Your bank or card issuer decides how long it takes to appear on your statement.

Wrong, faulty or damaged signs

• Damaged in transit: send photos within 7 days of delivery, as described in our Shipping Policy, and we send a replacement or arrange a repair at no cost. This is a shipping claim, not a return, so no restocking fee is charged.
• Stops working later: covered by our 1 year Warranty.

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