Privacy Policy

iNeon Gift (“we”, “our”) runs ineongift.com. This policy sets out which personal information we gather when you browse or shop here, what we do with it, which outside parties receive it, how cookies are used, and how you can ask us to see or erase your data.

What we gather

Type	Examples
Contact and delivery details	Name, email address, billing and shipping address, and a phone number if you choose to give one
Order contents	Products, sizes and the personalization you type — names, words, gamer tags or a pet’s name
Payment details	Handled by our payment processor, Stripe. We see whether the payment went through and basic details such as card brand and the last four digits, never the full card number
Correspondence	Emails and form messages you send us, including photos or videos for damage or warranty claims
Usage data	IP address, browser, device, pages visited and referring site, collected automatically

Why we use it

• Producing, packing and delivering the sign you ordered.
• Sending order confirmations, shipping notices and tracking numbers.
• Replying to questions and handling cancellations, returns, damage reports and warranty claims.
• Detecting fraud and protecting the site and checkout.
• Seeing which pages are used so we can make the store easier to shop.
• Keeping the records that tax and accounting law require.

We do not sell or rent your personal information to anyone.

Who we share it with

• Partner LED neon sign workshops — the personalization and product details needed to build your sign, and the shipping details needed to send it.
• Shipping carriers — recipient name, address and, if a carrier requires it, a phone number.
• Stripe — to process card and wallet payments securely.
• Technical service providers — website hosting, email delivery and site analytics, each limited to using the data for the service they provide to us.
• Authorities — only where we are legally required to disclose information.

Cookies

Cookies are small files stored by your browser. We use them to remember what is in your cart, keep you signed in to your account, secure the checkout and count visits to the site. Stripe and other providers named above may set their own cookies while you use their services. Most browsers let you refuse or clear cookies; doing so may stop the cart or checkout from working.

Keeping and protecting data

Order records are kept as long as we need them to complete the order, deal with returns and warranty claims during the 1 year warranty period, and satisfy tax and accounting rules. Data we no longer need is deleted or anonymized. The site uses HTTPS encryption and only team members who need order details to help you can access them. No method of sending or storing data online is perfect, so we keep reviewing how we protect your information.

Your choices and rights

You may ask us to:

• show you the personal information we hold about you and provide a copy;
• fix details that are inaccurate or out of date;
• erase your personal information, except records the law requires us to keep, such as invoices for completed sales;
• stop any marketing emails.

Send your request to help@ineongift.com, ideally from the email address on your order. We may need to confirm your identity before we act. Residents of places such as California or the European Economic Area may have additional rights under local law, including the right to complain to a data protection authority.

Children

ineongift.com is meant for adult shoppers. We do not knowingly collect personal information from children under 13. When a buyer enters a child’s or teen’s name as sign text, we use it only to make that sign.

Updates

We may revise this policy from time to time. The current version is always the one published on this page.

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