Shipping Policy

Every iNeon Gift sign is personalized, so delivery happens in two stages: first the sign is made, then it is shipped. This page explains both, plus what to do if the parcel arrives in bad shape.

Stage one: making your sign

Production takes 5–7 days after your order is placed. During this time the sign is built from LED neon flex on acrylic, lit up for a test and packed. Because the work starts quickly, please check the spelling of names and words before you check out.

Stage two: delivery

Destination	Shipping cost	Transit time
United States	Free on every order	6–9 days after the sign ships
Outside the United States	Free	Varies by destination

International shipping is available; cost and delivery time vary by destination. For orders shipped abroad, the destination country may charge import duties or taxes, which the carrier or customs office can collect on delivery.

When you plan around a birthday or holiday, add the production time and the transit time together and leave a little extra room for carrier delays.

Tracking

When the parcel leaves the workshop, we email a tracking number to the address used at checkout. You can also follow the order on our Track Order page.

Shipping address

Please make sure the address is complete, including apartment or unit numbers. If you spot a mistake, email us right away; we can update the address only before the sign has shipped.

If the sign arrives damaged

Neon signs are packed carefully, but parcels do get knocked around. If yours arrives cracked, bent or not lighting up, email help@ineongift.com within 7 days of delivery with your order number and photos of the sign, the packaging and the shipping label. Once we have reviewed the photos, we will send a replacement or arrange a repair at no cost to you. Please keep the packaging until the claim is settled.

Lost or delayed parcels

If tracking hasn’t updated for several days, or the parcel is marked delivered but you can’t find it, contact us with your order number and we will open an inquiry with the carrier.

Questions